If the Franchise is new and the value is not populated in Rightsline , Jacqie should submit a Change Request for it - https://fs28.formsite.com/res/submit

and select Rightsline .




1.Locate the desired Franchise

  • Search and identify if the franchise has been used before
  • Desired result is displayed.

2. Create a support ticket 

  • Ticket is created
3. Locate the ticket
  • Tier 1 assigned the ticket to Tier 2 , to create franchise in Mbank
  • Ticket is assigned to Tier 2